Managed IT
Co-Managed IT for Practices and Firms With an In-House IT Person
Co-managed IT means your own IT person keeps the day-to-day work and the relationships, and our team adds what one person can't cover alone: monitoring around the clock, security, after-hours help, projects and a second pair of eyes. North Blue Networks offers it from our office in Orange, and it suits Orange County practices and firms big enough to keep someone in-house but too small for a full IT department.
What co-managed IT looks like
Your IT person stays the familiar face. They know your staff, your software and how the office likes things done, and that doesn't change. What changes is that they're no longer on their own: the alert in the middle of the night, the project that needs more hands and the week they're on vacation all have a team to go to, so they can spend their time on the work that needs someone in the building.
Who does what
Every office splits the work a little differently, and we write the split down before we start. Most end up close to this.
| Task | Your IT person | North Blue |
|---|---|---|
| Day-to-day help for staff | First call, as now | Backup when they're busy or away |
| Monitoring | Sees the alerts that matter to them | Watches around the clock and acts, nights and weekends included |
| Security tools and threat detection | Knows the setup | Our Cybersecurity and SOC team runs and watches them |
| After-hours emergencies | Off the clock | Our own on-call staff answer |
| Projects such as a new server or an office move | Plans them with us | Engineering and installation, quoted before we start |
| Vacation and sick days | Time off | Covered by our team |
| Documentation | Shared | Kept current as things change |
When it makes sense
It's a common setup once an office passes roughly 30 users, and it's often how a practice or firm gets through a change of IT staff without a gap.
A good fit
Your IT person is stretched, works part-time, or is the only one who knows how everything is set up. Or they're leaving, and you'd like a team in place before their last day.
Probably not a fit
If nobody in the office looks after IT, full managed IT is simpler, with one team owning all of it. And if you already have a full IT department, you may only need us for a project or a second opinion.
How it starts
A free IT check-in
A relaxed, no-obligation call to learn how your office works, who looks after IT today and where they'd like help.
Meet your IT person
We sit down with them, learn the setup from the person who knows it best, and hear what they'd hand over first.
Agree who does what, in writing
Admin accounts, after-hours calls, projects and documentation, all written down so nobody has to guess.
Monitoring and security in place
Most offices are fully set up within two to three weeks, with your IT person involved at every step.
Related pages
- Managed IT servicesWhat full managed IT includes, and how it compares.
- In-house IT or managed IT?What one person can and can't cover in a practice.
- If your IT person is leavingA handover checklist for practices.
- IT for medical and dental practicesSupport for practices, with or without an IT person.
- IT for accounting and tax firmsTax season cover and the FTC Safeguards Rule.
- Managed IT in Orange CountyHow we work with offices across the county.
- IT consultingA second opinion or a one-off project.
Frequently asked questions
Will you replace our IT person?
Who has admin access?
Who answers after hours?
How do HIPAA and the FTC Safeguards Rule work with two IT teams?
Do you do this for accounting firms too?
Start with a free IT check-in
Tell us about your office and what you'd like sorted out. If we're not the right fit, we'll say so.