SMS Terms and Conditions

Last Updated: July 22, 2026

These SMS Terms and Conditions govern the text messaging programs operated by North Blue Networks, referred to in these Terms as "North Blue Networks," "we," "us," or "our."

By voluntarily opting in to receive text messages from North Blue Networks, you agree to these SMS Terms and Conditions and our SMS Privacy Policy.

1. SMS Programs

North Blue Networks offers separate informational and marketing text messaging programs. You may choose to receive informational messages, marketing messages, both types of messages, or neither.

Informational Text Messages

If you provide consent to receive informational text messages, North Blue Networks may send you recurring messages related to:

• Support ticket confirmations and updates
• Scheduled maintenance and service reminders
• On-site visit and appointment scheduling updates
• Network and system status notifications
• Account and subscription updates
• Renewal reminders
• Responses to your questions or requests
• Other administrative communications related to your relationship with North Blue Networks

Marketing and Promotional Text Messages

If you separately provide consent to receive marketing text messages, North Blue Networks may send you recurring messages related to:

• New IT services and product offerings
• Special offers and promotions
• Customer feedback and review requests
• Educational IT and cybersecurity information
• Renewal and reengagement communications
• Other marketing communications from North Blue Networks

Consent to receive informational text messages does not automatically enroll you in marketing text messages. Marketing consent is requested and recorded separately.

2. How You Opt In

You may opt in by manually selecting an optional SMS consent checkbox on a North Blue Networks website form, service request form, onboarding form, intake form, or another documented consent method offered by North Blue Networks.

SMS consent checkboxes are unchecked by default. Providing your telephone number alone does not constitute consent to receive text messages.

Consent to receive text messages is voluntary and is not a condition of purchasing any product, receiving any service, scheduling an appointment, or completing a transaction with North Blue Networks.

You must provide a valid mobile telephone number that you own or are authorized to use. Please notify North Blue Networks if your mobile number changes or is transferred to another person.

3. Message Frequency

Message frequency varies based on your service tickets, account activity, service usage, communication preferences, and the text messaging programs in which you enroll.

You may receive multiple informational messages related to a support ticket or service request, including confirmation, status update, and follow up messages. Marketing message frequency may also vary.

4. Message and Data Rates

Message and data rates may apply. North Blue Networks does not charge a separate fee for participating in its text messaging programs, but your wireless carrier may charge you according to your mobile service plan.

You are responsible for any fees charged by your wireless carrier. Contact your wireless carrier for information about your messaging and data plan.

5. How to Opt Out

You may stop receiving text messages at any time by replying STOP to a message from North Blue Networks.

You may also use another recognized opt out keyword supported by our messaging provider, such as CANCEL, END, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE.

After you submit an opt out request, you may receive one final confirmation message stating that you have been unsubscribed. No additional messages from the applicable SMS program will be sent unless you provide consent again.

Opting out of text messages does not cancel scheduled service appointments, subscriptions, services, purchases, email communications, or other agreements you have with North Blue Networks.

Informational and marketing consent may be recorded separately. Contact us if you want to stop only one category of text messages.

6. How to Get Help

Reply HELP to any North Blue Networks text message for assistance.

You may also contact North Blue Networks using the following information:

Phone: (888) 212-1740
Email: legal@northbluenetworks.com
Website: northbluenetworks.com

7. Message Delivery and Supported Carriers

Text message delivery is subject to effective transmission by your wireless carrier and our messaging service providers.

Carriers are not liable for delayed or undelivered messages. North Blue Networks cannot guarantee that every message will be delivered or received within a specific period.

8. Sensitive and Confidential Information

Text messaging may not be a secure or encrypted communication method. Do not send passwords, network credentials, payment card information, or other confidential or sensitive account information through text message.

Automated messages from North Blue Networks are generally limited to service, scheduling, account, and general support communications. We may direct you to a more secure communication channel (such as a client portal or encrypted email) when sensitive information is involved.

Text messaging is not intended for emergencies or urgent system outages requiring immediate escalation. For urgent technical issues, contact our support line directly.

9. Your Responsibilities

You represent that you are the subscriber or customary user of the mobile number provided, or that you have permission from the subscriber to enroll that number.

If you no longer control an enrolled mobile number, you must promptly reply STOP or contact North Blue Networks so the number can be removed from the messaging program.

You agree not to use the North Blue Networks text messaging program for unlawful, fraudulent, threatening, abusive, or inappropriate communications.

10. Age Requirements

You must be at least 18 years old to independently enroll in a North Blue Networks text messaging program.

11. Privacy

Information collected through the North Blue Networks text messaging programs is handled according to our SMS Privacy Policy.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt in data and consent will not be shared with third parties, except service providers necessary to operate and deliver the text messaging program.

12. Changes to the SMS Programs

North Blue Networks may modify, suspend, or discontinue a text messaging program, message category, telephone number, or messaging provider at any time.

We may update these SMS Terms and Conditions from time to time. Updates will be published on this page with a revised Last Updated date.

13. Contact Us

For questions about these SMS Terms and Conditions, contact:

North Blue Networks
1001 Wilshire Blvd, Los Angeles, CA 90017
Phone: (888) 212-1740
Email: legal@northbluenetworks.com
Website: northbluenetworks.com