SMS/Text Messaging Privacy Policy

Effective Date: July 22, 2026

North Blue Networks ("North Blue Networks," "we," "us," or "our") values your privacy. This SMS Privacy Policy explains how we collect, use, store, and protect personal information in connection with our text messaging (SMS/MMS) communications program. This policy applies specifically to text messaging and supplements, but does not replace, our general Legal Terms of Service available at northbluenetworks.com/legal.

1. Information We Collect

When you opt in to receive text messages from North Blue Networks, we may collect:

• Mobile phone number
• Name
• Consent status, opt-in date, and opt-in method (web form, verbal, keyword text-in, service agreement)
• Content and timestamps of messages exchanged for support/service recordkeeping

We collect this information via:

• Website contact or support forms
• Client onboarding and service agreements
• Verbal consent captured during phone or in-person interactions
• Keyword opt-ins (e.g., texting a designated keyword to our number)

2. How We Use Your Information

We use collected information to:

• Send service and support notifications (ticket updates, appointment reminders, on-site visit confirmations, system alerts)
• Respond to inquiries submitted via text
• Send billing or account-related alerts, where applicable
• Maintain internal records of consent for compliance purposes

North Blue Networks does not use SMS to send unsolicited marketing messages unless you have separately and explicitly opted in to receive promotional texts.

3. Consent and Message Frequency

By opting in, you consent to receive text messages from North Blue Networks at the mobile number provided. Message frequency varies based on your account activity, open support tickets, and service needs. Message and data rates may apply depending on your mobile carrier and plan.

4. No Third-Party Sharing of SMS Data for Marketing

North Blue Networks does not sell, rent, trade, or share your mobile phone number or SMS consent data with third parties or affiliates for their marketing or promotional purposes. Your SMS opt-in information is shared only with:

• Our SMS/telephony platform provider(s) strictly to deliver the messaging service (e.g., [insert VoIP/SMS platform name, such as GDMS or your carrier gateway])
• Parties required by law, regulation, subpoena, or valid legal process

This exception applies notwithstanding any broader data-sharing language in our general Privacy Policy; SMS opt-in data and consent records are expressly excluded from any third-party marketing sharing described elsewhere.

5. How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message from North Blue Networks. You may receive one final confirmation message acknowledging your opt-out. To resume messages, text START or resubmit an opt-in form. For assistance, reply HELP or contact us directly at [support email] or [support phone number].

6. Data Security

We maintain administrative, technical, and physical safeguards — including access controls and encryption where applicable — designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain SMS consent records and associated personal information only as long as necessary to deliver services, support opt-out verification, and meet legal or regulatory obligations. You may request deletion of your information by contacting us at [contact email], subject to any retention required by law.

8. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you related to SMS communications by contacting us using the details below.

9. Children's Privacy

Our SMS program is not directed to individuals under the age of 18, and we do not knowingly collect information from minors through text messaging.

10. Changes to This Policy

North Blue Networks may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

North Blue Networks
1001 Wilshire Blvd, Los Angeles, CA 90017
Email: legal@northbluenetworks.com
Phone: (888) 212-1740
Website: northbluenetworks.com