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IT Support for Orange County Dental Offices

North Blue Networks looks after the practice software, imaging, operatory computers and phones for dental offices across Orange County, from our office in Orange. When something needs the software vendor, we make the call, so your front desk doesn't have to.

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  • Dentrix, Eaglesoft and Open Dental
  • Imaging updates tested before the operatories
  • Our own team answers after hours
  • Critical issues: 1-hour response in business hours

Practice software we look after every day

The practice management software is where a dental office's day lives: appointments, charting, treatment plans, insurance claims and payments. We support Dentrix, Eaglesoft and Open Dental, and the server or cloud service each one runs on. Updates go on after hours, once we've checked they won't upset the imaging bridge or anything else plugged into the schedule. The database is backed up on a schedule we agree with you, and we test restores so you know the backup is good. When the problem sits with the vendor, we open the ticket, stay on the call and tell you when it's fixed.

X-ray sensors, pano and imaging computers

Imaging is the part of a dental office most likely to hold up a patient in the chair. Sensors, pano units, CBCT machines and intraoral cameras only work when their drivers and the bridge into your practice software are on versions that agree with each other.

Versions matched and written down

We note which driver, bridge and software versions are known to work on your equipment, so nobody has to rediscover it after a change.

Updates tried on one machine first

Automatic updates stay off on imaging computers. We test each update on a single machine, check the sensor still captures and the image still reaches the chart, then roll it out to the operatories after hours.

Images backed up with the database

X-rays and scans usually take up more storage than anything else in the office, so they go into the same backup as the practice database, and we test that both come back.

Operatory and front desk computers

An operatory computer has a short list of jobs: open the chart, show the X-ray, take the next note, and never make the patient wait while it thinks. We set every room up the same way, so a hygienist or assistant moving between operatories finds the same screen, and each person signs in as themselves instead of sharing a login. The front desk handles card payments, insurance portals and a lot of the office's email, which makes it a common target for phishing, so those computers get filtered email, protected devices and short security training for the people who use them.

Guest Wi-Fi kept apart from the practice network

Patients waiting for a cleaning will ask for the Wi-Fi password. What they get is a guest network that reaches the internet and nothing else. Behind it, we split the practice network into separate zones for clinical computers, imaging equipment and staff phones, so one infected device stays contained. Access points go where the operatories need them, so charting and imaging don't drop out chairside.

Phones that work with your reminders and fax

A dental office spends its day on the phone: confirmations, recalls, insurance calls and the patient who's running late. Our in-house telecom team moves practices to VoIP and keeps their existing numbers. Incoming calls can ring a second person when the front desk is tied up, and the caller's number shows before anyone answers. We check the setup against your appointment reminder service before go-live, and keep a working fax line, because insurers and labs still send paperwork that way.

Business VoIP phones

HIPAA without the binder

For a dental office, most of the HIPAA Security Rule comes down to habits you can describe in a sentence each. We set up and look after the technical ones and help you write the policies, sized to a dental office rather than a hospital. This is general information, not legal advice.

HIPAA checklist for practices

Everyone signs in as themselves

Each person has their own login with multi-factor sign-in, and we close access as soon as you tell us someone has left.

Devices encrypted

Laptops and computers that hold patient information are encrypted, so the patient information on a stolen laptop stays unreadable.

Backups you can trust

Encrypted backups of the practice database and images, with restores we test.

Activity logged, policies written down

Activity on the systems with patient records is logged, and the way you do all of this is written into plain-English policies.

Getting started

Changing IT companies shouldn't cost you a day of patients. We plan the switch around your schedule.

A free IT check-in

A relaxed call where we learn how your office runs, which software and imaging you use, and what's been getting in the way.

A short plan

What we'd look after, what needs fixing first and what can wait, written in plain English.

Handover in two to three weeks

We take over from your current IT company or IT person with a documented handover, usually within two to three weeks, and plan any work on imaging or the server around your patient schedule.

Where we work across Orange County

We support practices across the county. Each city page covers what's different there, from the local medical corridors to the questions practices in that city ask us.

Related services and guides

Frequently asked questions

Who provides IT support for dental offices in Orange County?
North Blue Networks provides IT support for dental offices across Orange County from our office in Orange, and we've looked after Orange County businesses since 1996. We cover the practice software, imaging computers and sensors, operatory and front desk computers, the network, phones and security, and our own team answers after-hours emergencies, never an answering service.
What should we look for in a dental IT company?
Ask for response times in writing and find out who answers after hours. Check that they've worked with imaging software and sensors, not only front desk computers, and ask when they last tested a restore. HIPAA help should come in plain English and fit a dental office. Our answers: written response times, our own team after hours, restores we test and policies sized to your practice. What to look for in an Orange County IT company
What if a sensor stops capturing in the middle of a patient day?
Call us and tell us it's holding up a patient in the chair. That's how we decide how urgent it is, and a sensor that won't capture on a full day is treated as urgent. Our own team answers. Because we've written down which driver and software versions work in each room, we start from what we know works instead of guessing. Response times by priority
Do you support dental groups with more than one office?
Yes. Whether your offices share one copy of the practice software or each run their own, we connect them over secure links, set each office up the same way and give you one point of contact for all of them. Dentists and staff who work at more than one office sign in the same way wherever they are.
What happens after we call you?
It starts with a no-obligation conversation about how your office works. If it makes sense to go ahead, you get a short plan in plain English, and then we take over with a documented handover, usually within two to three weeks.

Start with a free IT check-in for your practice

Pick a time that suits you, or call and talk to an engineer now.

Book a check-in(714) 450-9330